All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.
Stock items are delivered out within 24-48 hours, unless otherwise noted.
Large quantity purchases may add 1-3 business days to deliver. Item(s) may also be bulk packed.
Items which are made to order are delivered out in 5-7 business days.
Custom items can take between 5-15 business days to deliver.
Domex Delivery Service is the package service used by ZENOLDA. Unless otherwise requested, all orders are shipped via Domex Delivery Service with either cash on delivery or card payment.
ZENOLDA is not held responsible for any delays Domex Delivery Service may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
ZENOLDA is not held responsible for any delays Domex Delivery Service may incur due to incomplete address information, or wrong address information provided by the customer.
All packages are insured when they leave ZENOLDA. If a package is damaged in delivery, you should not accept the package without appropriate documentation of damage. ZENOLDA is not responsible for merchandise damaged in delivery.
We charge per Domex Delivery Service published rates.
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