Delivery Policy

Delivery policy

Standard Delivery to Sri Lanka Island Wide:

  • Estimated delivery time 3-7 business days.
  • All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.
  • Stock items are delivered out within 24-48 hours, unless otherwise noted.
  • Large quantity purchases may add 1-3 business days to deliver. Item(s) may also be bulk packed.
  • Items which are made to order are delivered out in 5-7 business days.
  • Custom items can take between 5-15 business days to deliver.

 

Delivery

  • Domex Delivery Service is the package service used by ZENOLDA. Unless otherwise requested, all orders are shipped via Domex Delivery Service with either cash on delivery or card payment.
  • ZENOLDA is not held responsible for any delays Domex Delivery Service may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
  • ZENOLDA is not held responsible for any delays Domex Delivery Service may incur due to incomplete address information, or wrong address information provided by the customer.
  • All packages are insured when they leave ZENOLDA. If a package is damaged in delivery, you should not accept the package without appropriate documentation of damage. ZENOLDA is not responsible for merchandise damaged in delivery.

 

Delivery Rates

  • We charge per Domex Delivery Service published rates.

 

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